District Hospital, Champhai, Government of Mizoram, India

CITIZEN’S CHARTER

DISTRICT HOSPITAL; CHAMPHAI

NAME OF HOSPITAL	DISTRICT HOSPITAL , CHAMPHAI
LOCATION	(F8J5+CVG) VENGSANG, CHAMPHAI, MIZORAM 796321
ESTABLISHED HISTORY	1898:- Dispensary tih ani 1975: - Civil Hospital tih a upgrade ani Ni 1^st October 2006: - District Hospital tih ani Ni 1^st February 2010:- Building thar Foundation Stone Ni 30^th October 2014:- Building thar Inauguration
DISTANCE FROM CAPITAL CITY	198 Kilometers

DISTRICT HOSPITAL A SERVICES AWMTE

SL NO	SERVICES	TIMING
1	Accident & Emergency services (Casualty) & Disaster Management Unit	24 X 7
2	Ambulance Services	24 X 7
3	Blood Bank services	24 X 7
4	Diagnostic Services/Laboratory etc. In-house Laboratory Digital X-Ray Endoscopy Ultrasound ECG	24 X 7
5	OPD Services	9:00 am to 3:00 pm
6	Indoor 100 Bedded Services	24 X 7
7	Operation Theater (OT)	24 X 7
8	Intensive Care Unit (ICU)	24 X 7
9	Pediatrics ICU/HDU	24 X 7
10	Special Newborn Care Unit (SNCU)	24 X 7
11	Orthopaedic	24 X 7
12	Surgical Ward	24 X 7
13	Obs & Gynae Dept	24 X 7
14	Eye dept	24 X 7
15	ENT Dept	24 X 7
16	Anaesthesiology Department	24 X 7
17	Dental Dept	24 X 7
18	Private cabins	24 X 7
19	Dialysis Unit	Daily Routine & Emergency
20	AYUSH Services	OPD hour
21	Physiotherapy Services	OPD hour
22	Administrative Department	OPD hour
23	Mortuary Service	Day time only
24	Suggestion Box with grievance redressal	24 X 7
25	Support services Available: Administrative Dietary services, Laundry services, Security services, Housekeeping services, Maintenance services, Pharmacy & Dispensing services, Medical record services, RKS services	24 X 7
26	National Health Programs / Scheme
	National Tobacco Control Program (NTCP)	24 X 7
	National Program for Palliative Care (NPPC)	27 X 7
	National AIDS Control Program (NACP)	OPD hour
	Mental Health Program	OPD hour & Emergency
	National Programmed for the Health Care of the Elderly (Geriatric Care)	27 X 7
	National Programmed for Control of Cancer, Diabetes, Cardiovascular Disease & Stroke (NPCDCS)	OPD hour
	Integrated Disease Surveillance Program (IDSP)	24 X 7
	National health Program for Deafness	OPD hour
	Janani Suraksha Yojana (JSY)	27 X 7
	Janani Shishu Suraksha Karyakaram (JSSK)	24 X 7
27	State Special Health Programs
	Healthcare Scheme Ayushman Bharat – Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) Mizoram State Health Care Society (MHSCS)	OPD hour & Emergency
	Mizoram State AIDS Control Society (MSACS) Integrated Counseling and Testing Centre (ICTC) Anti-Retroviral Therapy (ART) Opioid Substitution Therapy (OST) Sexually Transmitted Disease (STI)/ Reproductive Tract Infection (RTI)	OPD hour & Emergency
28	Others services Available: Central Sterile Services Department (CSSD) 500 LPM PSA Medical Oxygen Plan 80 LPM PSA Medical Oxygen Plan 500 KVA Diesel Set 100 KVA Diesel Set Incinerator 100 KVA Solar Power Plan	24 X 7

PATIENT RIGHTS & PATIENT RESPONSIBILITIES

(DAMLO CHANVO LEH DAMLO MAWHPHURHNA)

SL NO

PATIENT RIGHTS

(DAMLO CHANVO)

PATIENT RESPONSIBILITIES

(DAMLO MAWHPHURHNA)

Right to Quality Care, Considerate & Respectful treatment.

Ngaihvena thaber, hriatthiamna leh zahtaka enkawl hi an chanvo ani

Responsibility to provide all the information related with his/her health to the medical staff.

Natna zawng zawng kimchang taka thawktute hriattir hi an mawhphurhna ani.

Right to Privacy & Confidentiality and has Right to access to his/her clinical records

Zahawmna leh thuruk humhimsak hi an chanvo ani a, an clinical records te an hre thiang ani.

Responsibility to follow the treatment plan as prescribed by consultant.

Doctor ten inenkawldantur an sawite uluk taka zawm hi an mawhphurhna ani.

Right to Information on Care Plan, Progress and other healthcare needs and has right to refuse any treatment

Natna enkawldantur hriattir leh kalzel dantur hriat hi an chanvo ani a, duhlohzawng a enkawlna an dawng anih chuan an hnial thiang ani.

Responsible to be respectful and considerate towards staff.

Thawktute zahtak leh hrethiam taka lo dawnsawn hi an mawhphurhna ani.

Right to informed Consent before any invasive/high risk procedures/treatment

Natna khirh bik/ hlauhthawnawm taka enkawlngai (e.g- Inzai) tih anih hmain, an remtihna lak hmasak hi an chanvo ani.

Responsible for his/her actions if he/she refuses treatment or does not follow the agreed

Enkawlna dawn hi an remtilo anih chuan an mawhphurhna ani.

Right to information on expected cost of treatment

Inenkawlna senso beisei zat hriattir hi an chanvo ani.

Responsible for following Hospital Rules and Regulations

Damdawiin Dan leh Hraite zawm hi an mawhphurhna ani.

Right to seek an additional opinion regarding clinical care.

Inenkawl dan ah duhbelh dang an nei anih chuan an beisei thiang ani.

Responsible for fulfilling financial obligations as promptly as possible

Sum leh pai a an tihturte rang takin an hlen ngei tur ani.

Right to protection from neglect or abuse and Right to complain and information on how to voice complain

Tihduhdah leh ngaihthahna laka humhim hi an chanvo ani a, an sawisel in ngaihdan an sawi thiang ani.

Hospital is not responsible for the personal property/valuables of the patient’s/family

Damlo/a chhungte mi mal thil /thil hlu chungah Damdawiin in mawhphurhna a neilo ani.

STANDARD & QUALITY OF SERVICES

SL NO	SERVICES	QUALITY
1	OPD hawn dan (Govt. holiday leh 2^nd Saturday ah OPD khar ani)	OPD Card lak hun - 9:00 AM – 12:00 Noon OPD Inentir hun - 10:00 AM – 2:00 PM Daily Dressing: Nitin OPD hun chhungin, Dressing room ah
2	IPD Khum awm zat	Departments / Units				Damlo khum awmzat
		Casualty				Examination bed 3
		Surgery				20
		Medicine				20
		Obs. & Gynae.				27
		Pediatric				10
		ENT				5
		EYE				5
		SNCU				8
		Dialysis				3
		ICU/HDU				5
		Staff sick room				1
		Private Cabin				2
3	Investigation chungchang R = Routine (OPD Hours) E = Emergency A = Appointment	Investigation tihna	Service pek dan
			Monday	Tuesday	Wednesday		Thursday	Friday	Saturday
		Laboratory	R & E	R & E	R & E		R & E	R & E	R & E
		Digital X-Ray	R & E	R & E	R & E		R & E	R & E	R & E
		Endoscopy	E	E	E		A	E	E
		Ultrasound	A & E	R & E	A & E		R & E	A & E	R & E
		ECG	R & E	R & E	R & E		R & E	R & E	R & E
4	DOCTOR DUTY DAN	List of Departments	Duty ni
			Monday	Tuesday	Wednesday		Thursday	Friday	Saturday
	CYTO = Cytology FNAC = Fine Needle Aspiration Cytology Min. = Minor OT = Operating Theater Lab. = Laboratory BB = Blood Bank PAC = Pre Anesthetic Assessment	Medicine	OPD	OPD	OPD		OPD	OPD	OPD
		Surgery	OT	OPD	OPD		OT	Endo.	OPD
		Obs. & Gyne.	OPD	OT	Min.OT		OPD	OT	OPD
		Ortho	OPD	OPD	OT		OPD	OPD	OPD
		Pediatric	OPD	OPD	OPD		OPD	OPD	OPD
		EYE / Ophth.	OPD	OPD	OT		OPD	OT	OPD
		ENT	OPD	OPD	OT		OPD	OPD	OPD
		Dental	OPD	OPD	OPD		OPD	RCT/OT	OPD
		Ayush	OPD	OPD	OPD		OPD	OPD	OPD
		General	OPD	OPD	OPD		OPD	OPD	OPD
		Pathology	CYTO/FNAC	-	CYTO/FNAC		-	CYTO/FNAC
		Micro	Lab./BB	Lab./BB	Lab./BB		Lab./BB	Lab./BB	Lab./BB
		Anesthesia	OT	OT	OT		OT	OT	PAC

COMPLAINTS & GRIEVANCES MECHANISM

SL NO	COMPLAINTS & GRIEVANCES	MECHANISM
1	Suggestion box: Hospital a thawktute services pek chungchang ah lungawilohna kan neih chuan *Suggestion box* ziak in thehluh thin tur ani	Suggestion box a complaints awm te hi a khattawk a endik thin ani a, Hospital services in hma alo sawn phah zel nana hman thin ani. Tin, lehkha ziak dah a remchan loh chuan phone no 9612575852/8412814357 ah phone theih ani
2	Patient Satisfaction Suyvey (PSS): Hospital min rawn dawrtute hnen atang in kan service chungchang ah an ngaihdan (PSS) lak thin ani	Patient Satisfaction Survey (PSS) te hi OPD led IPD atangin thlatin lak thin a ni a, hei hi mipui tana kan rawngbawlna ten hma asawn theih nan a buatsaih ani a, min ngaihpawimawh sak tur in kan in beisei ani
3	Employment Satisfaction Survey (ESS): Hospital a thawktute kan hnathawhna hmun ah kan him in kan lungawi em tih endik thin ani.	Employment Satisfaction Survey (ESS) te hi a khat tawk a lak thin ani a, Hospital a thawktute an lo him leh zual zawk theih nan a buatsaih ani.
4	Important phone number	Hospital Casualty: 8413814357 Hospital Ambulance Service: 8413814357 Champhai Police Station: 8974924728 Champhai Fire Station: 7628029288 Hospital Contact Persons: District Medical Superintendent – 9436145254, Nursing Superintendent – 9862316988 Outsources Ambulance Service: CEITU – 8257062655 / 7629972253 Sub Headquarter YMA – 9862668410-

SERVICES AVAILABLE ON PAYMENT (If any)

SL NO	Test/Process	Rate	SL NO	Test/Process	Rate
1	OPD Card	20	17	Biochemistry
2	Casualty	20		KFT	100
3	Physiotherapy	500/Course		Urea	50
4	Dialysis Registration	1500		Creatinine	50
5	ECG	150		Serum Electrolytes	300
6	Ultrasound	300		LFT (SGOT + SGPT)	100 (50 + 50)
7	Endoscopy	600		Alkaline Phosphate	50
8	RUT Dry Test	150		Total billirubin	50
9	Dental X-ray	50		Direct billirubin	50
				Blood sugar	50
10	X-ray			Total protein	100
	Chest	150		Albumin	50
	Hip joint (AP & Lat)	200		Globulin	50
				Uric acid	50
11	Pathology Test			CRP	300
	FNAC	100		Trop I	500
	Fluid cytology	100		HbA1c	450
	Peripheral smear	100
	Pap smear	100	18	Microbiology
12	Urine RE	50		Widal	50
13	Pregnancy test	50		Typhidot	200
14	Blood grouping & typing	20		ASO	100
				RA test	100
15	Complete Haemogram			HBsAg	100
	Hb	50		HCV	100
	TLC	50		Scrub typhus	300
	DLC	50		Stool RE	50
	ESR	50		Stool occult blood	60
	Platelets	50		Lipid profile	500
	BTCT	50		Mantoux	150
	CBC	250		Electrolyte	250
				Electrolyte manual	500
16	Services not available (Tih theih loh)			LFT full	450
	CT Scan			H Pylori	150
	MRI			Dengue test	300
	Echocardiogram			Malaria Slide	50
	Colonoscopy			Malaria Rapid Ag	150
17	DEPARTMENT NOT AVAILABLE			Gram Stain	50
	Dermatology			ZN Stain	50
	All super speciality			Bacterial Culture	500
				Fungal Culture	250
				KOH Wet Mount	50
				Indian Ink	50
				Culture & Sensitivity	500

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